Account services

Your password

The Eionet password expires two years after it was last changed.

Eionet Helpdesk

If you experience any problem on Eionet Forum or Reportnet web sites, please let us know immediately. You can mail us on

User account management

Eionet Helpdesk is a central contact point for requests for new user access. A new user who wants to get access rights to Eionet Forum or other Reportnet services (CDR, ROD, DD, etc.) has to contact Eionet Helpdesk via a person that already have an Eionet account. No authorised access will be granted to an individual asking directly for account creation.

Eionet user accounts are maintained centrally: you can access all tools and services in domain with one user account, provided that local access permissions have been granted by local site administrators.

Further information

Before sending your question to Eionet Helpdesk, please consult the Frequently Asked Questions (FAQs). You can recover forgotten passwords on this page: password reset.

Helpdesk agents use the agent log-in to access the tickets in their queue.

Helpdesk customers can use the customer log-in to access their own tickets.