Eionet Helpdesk
If you experience any problem operating Eionet CIRCA or Reportnet, please let us know immediately. We can be reached by telephone on +372 508 4992 from Monday through Friday 9:00 to 17:00 CET.
You can mail us on helpdesk@eionet.europa.eu.
Do not hesitate, we are here to help!
What do we do?
User Account Management
A complete solution for user account management on the Eionet Network is offered through the Network Management Centre in Estonia.
The NMC is a central contact point for requests for new user access.
A new user who wants to get access rights to Eionet CIRCA or other Reportnet services should contact the Eionet helpdesk at the NMC.
The Eionet user accounts are maintained centrally: you can access all tools with one user account, provided that the required access rights are granted.In case of CIRCA or Forum related access requests, we request authorisation from the Interest Group leader of the interest group (IG) in which the new user is interested. After receiving this authorisation we create the user ID and password in the Eionet Directory. The IG leaders then decide what form of access is appropriate for this user and make the necessary changes.
For access to other Reportnet appliciations such as CDR, ROD, DD, etc. the NMC is also your main point of contact.
Problem Solving
Whenever a user in the Eionet network encounters a problem or has a question, he/she may contact the Eionet Helpdesk for assistance.
Most problems are solved quickly, but sometimes more complex problems are encountered.
In these cases we analyse and document the issue fully and escalate it to the relevant agency (e.g. the Forum development team) which will either produce a solution or may give a commitment to address the issue in future software releases.
Any requests for other Reportnet solutions in use (CDR, DD, ROD, CR...) will be escalated to the EEA and/or developers of the relevant tool for further handling. The NMC will follow up on the reported issue and take care of any required communication.
Building a Knowledge Base
All calls and questions are logged into a database.
The purpose of this is to create a Frequently Asked Questions (FAQ) section on our website where you can find all the information to find your way around the different services of Eionet. That way you can make the most out of Eionet tools.
