Eionet Helpdesk

The Eionet helpdesk is a central contact point for support requests related to Eionet account management and IT troubleshooting on Eionet web sites, tools and services (including the Eionet Portal, Eionet Planner, Eionet Forum/Projects and the various Reportnet sites). The Helpdesk also dispatches specific content related requests to relevant EEA experts. If you experience any problem or errors on the various Eionet sites please let us know immediately. When sending an email to the Eionet Helpdesk you initially get an automatically generated email confirming the receipt of your email and that a "ticket" has been created in the Helpdesk system. The Eionet helpdesk is manned throughout the opening hours of EEA and generally responds to the ticket within 24 hours.

User account management

Eionet user accounts are created for those who need access to Eionet websites, tools as sercvices that require Eionet login. New user accounts can only be created by the Eionet Helpdesk and the National Focal Points.

  • The NFPs manage their national Eionet networks by creating accounts for NFP and NRC staff and link them to corresponding national organisations in the Directory (creating a new organisation of it has not been registered earlier).
  • The Eionet Helpdesk creates other accounts after a request from an existing member of the Directory, for example an EEA staff members, including the justification for creating an account. Accounts are not created for individuals asking directly for getting access.

Eionet user accounts are maintained centrally. Users can use the same credentials to access all Eionet websites, tools and services (on the eionet.europa.eu domain and subdomains), provided that local access permissions have been granted by the local site administrators, but each website requires a separate login (for example, if you have logged in on the Eionet Portal and needs to access and Interest Group on the Eionet Forum, you need to login again there).

See further the Privacy statement for information about what personal data are created and how personal data are managed.

Assigning users to roles 

The "owners" of the various Eionet roles manage their roles by assigning users, already having Eionet accounts, to the role (and remove users from the roles). The NFPs manage the roles of their national network (The NFP role and the various National Reference Centres roles in their countries)

Administrative tools for NFPs

The tools for NFPs to manage their networks (creating, modifying and deleting users and organisation and assign users to roles) are located within the NFP Interest Group on the Eionet Forum